Switching Fulfillment Partners Works Best One Product at a Time
You do not need to move everything in a day. Move one product, run old and new side by side, and hand over the rest once the new setup has proved itself.
A Few Signs Say It Is Time to Change
One bad week can happen to anyone. A pattern across several of these usually will not fix itself.
Compare what you have now with what a reliable agent looks like.
- Messages go unanswered
- Complaints about quality keep coming
- Prices change with no warning
- Stock runs out without notice
Find the Real Problem Before You Move
Some problems follow you to a new partner, so look at where it starts first.
- Goods arrive wrong or damagedLook at the supplier, and add a check before shipping
- Parcels arrive lateLook at the shipping line chosen for that country
- Nobody answers youLook for a partner with a clear contact
- Customers misread the productFix your listing first, as a new partner will not solve this
Move in Stages, Not All at Once
Each stage is a chance to check the last one worked. Timing depends on your products and is agreed with you.
- Pick one productChoose one that sells, but not your only earner.
- Get a quoteCompare the full cost with what you pay now.
- Run a small batchSend a portion of orders through the new setup.
- ReviewCheck parcels, tracking and complaints.
- Move the restHand over the other products in turn.
Have These Ready Before You Start
The more we know about what you have today, the sooner you can get a useful comparison.
Send them through the quote form.
- Your best-selling products
- What you pay per order now
- The problems you want fixed
- The countries you sell to
Old and New Run Side by Side for a While
Keep your current supplier running until the new setup has been tested.
| Stage | Current supplier | New partner |
|---|---|---|
| Test | Most orders | A small batch |
| Review | Most orders | Same batch, checked |
| Handover | Remaining products | Most orders |
| Done | Closed out | All orders |
Stock and Orders in Transit Need a Decision
Do not lose track of these in the move. Each one has a sensible answer.
- Orders already shippedLet them finish with the current supplier
- Orders not yet shippedAgree a date, then send new orders to the new setup
- Stock you have paid forSell it through first
- Branded packaging you ownMention it in your quote request
Judge the Switch by What Your Customers See
Keep the test simple. If these are getting better, keep going. If not, you still have your old route to fall back on.
Goods checks are explained in quality inspection.
- Fewer complaints about quality
- Tracking reaches customers on time
- You get answers when you ask
- The cost per order matches the quote
Tell Us What Is Going Wrong
Send us your best seller and the problem you want fixed. We will reply with a written quote you can compare with what you have now.