FAQ

Send us a message through the contact page. Tell us what you want to sell, roughly how many, and where your customers are. We reply by email with questions or a quote. The full process is on the How It Works page.

A product link, a photo, or a description, the quantity you expect to order, and the countries you ship to. If you have a target price, include it and we will tell you whether it is realistic.

No. Quotes are free, and asking for one does not commit you to an order. Each quote separates product cost, our service fee, and shipping. See Pricing.

It depends on the supplier and the product. Tell us the quantity you have in mind and we check what the supplier accepts before you decide. Many sellers begin with a small test quantity.

Goods are opened at our warehouse, counted, and compared with your order: the right item, the right variant, and no visible damage. We send photos of anything that looks wrong and you decide what to do. It is a visual check, not a laboratory test or a certification. Details are on the Quality Inspection page.

Yes. Send us your packaging, labels, or inserts, or ask us to source them. We can also pack several items together as one set. The cost is listed in your quote before any work starts. See Custom Packaging & Branding.

Yes. You can keep your steady sellers at our warehouse so they are on the shelf when an order comes in. See Warehousing & Order Fulfillment.

Send us an order list or an export file from your store. The order export from Shopify, WooCommerce, or another store platform works, as long as it shows the items, the quantities, and the delivery address. We pick, pack, and ship each order and send you the tracking number.

We suggest lines that fit the destination, the size and weight of the parcel, and what is inside it. Where more than one makes sense, your quote lists them and you choose between speed and cost. See Global Shipping.

It depends on the destination and the shipping line. Your quote lists an estimated transit time for each option. Estimates can shift with the season and with customs, so we do not publish one figure for every country.

Duties and taxes are set by the destination country and depend on the product and its value. In general they fall to the importer, which may be the recipient or the seller depending on the shipping line and its terms. Ask us when you request a quote and we will explain what each option covers. We cannot promise how customs will treat an individual parcel.

Once you confirm a quote, payment is made as set out in that quote. We do not buy anything before you have approved the price.

Contact us with the order details and, if you have them, photos. We check with the supplier or the shipping line and come back to you with a way to handle it.